PRIVACY POLICY

PRIVACY POLICY

1. PREAMBLE

This Privacy Policy describes how TIMEO collects, uses, stores and protects the personal data of users of the website www.timeo.com .
By using the site, the user acknowledges having read this policy and fully accepts it.

2. COLLECTION OF PERSONAL DATA

When browsing the site or when placing an order, TIMEO may collect the following information:

  • Name, first name

  • Postal address and email address

  • Phone number

  • Payment information (encrypted and secure)

  • Order history and purchasing preferences

  • IP address, browser used, and connection data (cookies)

This information is collected only when necessary, in particular to:

  • Processing and delivery of orders

  • Sending order confirmations and tracking

  • Access to the customer account

  • Improving service and user experience

  • Sending promotional offers (if the user has consented)

3. USE OF DATA

The personal data collected by TIMEO is used exclusively for:

  • Process and execute orders

  • Provide after-sales service and returns management

  • Inform the customer of new products, offers or promotions (only with prior consent)

  • Comply with legal and accounting obligations

Data is never resold, exchanged or shared with third parties for commercial purposes.

4. DATA PROTECTION

TIMEO implements all necessary technical and organizational measures to protect personal data against loss, alteration, unauthorized access or disclosure.
Payment information is processed over a secure connection (SSL protocol) and is never stored on our servers.

5. COOKIES

The website www.timeo.com uses cookies to improve the browsing experience and measure traffic.
A cookie is a small file stored on your device when you visit the site.
You can configure your browser to refuse cookies, but some functionality of the site may then be limited.

Types of cookies used:

  • Functional cookies (essential for the proper use of the site)

  • Analytical cookies (traffic statistics)

  • Marketing cookies (if accepted, for targeted advertising)

6. DATA RETENTION PERIOD

Personal data is kept for a period not exceeding that necessary for the purposes for which it was collected, in particular:

  • 3 years after the last commercial interaction for customers and prospects

  • 10 years for billing-related data (legal obligation)

7. USER RIGHTS

In accordance with the General Data Protection Regulation (GDPR) , each user has the following rights:

  • Right of access : obtain a copy of your personal data

  • Right of rectification : correct inaccurate or incomplete data

  • Right to erasure : request the deletion of your data

  • Right to restriction of processing : temporarily suspend the use of your data

  • Right to object : refuse the use of your data for marketing purposes

  • Right to portability : receive your data in a structured format

Any request can be sent to contact@timeo.com with the subject “Personal data”.

8. SHARING WITH THIRD PARTIES

Certain data may be transmitted to service providers strictly necessary for the execution of the order, such as:

  • Carriers (for delivery)

  • Payment providers (for secure payment)
    These partners undertake to respect the confidentiality and security of data in accordance with current legislation.

9. NEWSLETTER AND COMMUNICATIONS

By subscribing to the newsletter, the user agrees to receive emails with information and offers from TIMEO .
You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of each email.

10. CHANGES TO THE POLICY

TIMEO reserves the right to modify this Privacy Policy at any time in order to comply with legal or technical developments.
The current version is the one published on the website www.timeo.com at the time of consultation.

11. CONTACT

For any questions regarding this Privacy Policy or the exercise of your rights, you can contact us at:
📧 contact@timeo.com