GENERAL CONDITIONS OF SALE
GENERAL CONDITIONS OF SALE
1. PREAMBLE
These General Conditions of Sale (hereinafter “GCS”) apply to all sales concluded on the site www.timeo.com between the company TIMEO and any person making a purchase via the site (hereinafter “the Customer”).
Validation of an order implies full acceptance of these T&Cs.
2. PURPOSE
The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in the context of the online sale of products offered by TIMEO to the Customer.
3. PRODUCTS
The products offered for sale are those appearing on the site www.timeo.com , within the limits of available stocks.
Photographs and descriptions are provided for information purposes only and have no contractual value.
TIMEO cannot be held responsible for errors or omissions in these visuals.
4. PRICE
Prices are indicated in euros, all taxes included (TTC).
They do not include delivery costs, which are specified before the order is confirmed.
TIMEO reserves the right to modify its prices at any time, but the products are invoiced at the price in effect at the time the order is validated.
5. ORDER
Any order placed on the website www.timeo.com constitutes a firm and definitive commitment.
TIMEO reserves the right to cancel any order in the event of a payment problem or suspicion of fraud.
Once the order has been validated, the Customer receives a confirmation email summarizing all the information for their order.
6. PAYMENT
Payment is made online by credit card, PayPal or any other secure payment method offered on the site.
Payment is due immediately upon ordering.
Transactions are protected by an encryption protocol (SSL) guaranteeing the security of banking data.
7. DELIVERY
The products are shipped to the address indicated by the Customer when ordering.
Delivery times vary depending on the destination and the carrier chosen.
TIMEO cannot be held responsible in the event of a delay in delivery attributable to the carrier or a case of force majeure.
In the event of loss of the package or non-receipt, the Customer must contact customer service at the following address: contact@timeo.com
8. RIGHT OF WITHDRAWAL
In accordance with current legislation, the Customer has a period of 14 days from receipt of the product to exercise his right of withdrawal, without having to justify the reason.
The Customer must inform TIMEO of their decision by email to contact@timeo.com before returning the product(s) concerned.
Items must be returned in their original, unused condition and in their complete packaging.
Return costs are the responsibility of the Customer, except in the event of an error on the part of TIMEO .
9. REIMBURSEMENT
Once the product has been returned and checked, TIMEO will refund you using the same payment method used when ordering, within a maximum of 14 days after receipt of the package.
10. WARRANTIES
The products sold benefit from legal guarantees of conformity and against hidden defects.
In the event of a defective product, the Customer must contact customer service at contact@timeo.com , specifying the order number and photos of the product concerned.
11. RESPONSIBILITY
TIMEO cannot be held responsible for any damage resulting from improper use of the product or use not in accordance with its intended purpose.
TIMEO cannot be held liable in the event of interruption of the site, bugs, or any indirect damage linked to the use of the site.
12. INTELLECTUAL PROPERTY
All elements appearing on the site www.timeo.com (texts, visuals, logos, images, graphic charter, etc.) are the exclusive property of TIMEO .
Any reproduction or use without prior authorization is strictly prohibited.
13. PERSONAL DATA
The data collected on the site is necessary for order management and customer relations.
TIMEO undertakes never to transfer or sell them to third parties.
In accordance with the General Data Protection Regulation (GDPR), the Client has the right to access, rectify and delete their personal data upon simple request to contact@timeo.com
14. APPLICABLE LAW
These T&Cs are governed by French law.
In the event of a dispute, an amicable solution will be sought before any legal action.
In the absence of an agreement, the French courts will have sole jurisdiction.
15. CONTACT
For any questions, requests for information or complaints, customer service can be reached at:
📧 contact@timeo.com